Privacy Policy

Thank you for visiting PBS Hawaii's online site, PBS Hawaii is committed to protecting the privacy of our online guests, members, donors, and friends. We believe that maintaining the highest standards of privacy on the web is crucial to preserving your trust in PBS Hawaii. For this reason, we want to inform our visitors about the types of information we collect and how we use that information.

Information You Give Us

To participate in some activities, such as making an online pledge, you may be asked to provide some personal identification information. If you do not want this information to be collected or used by us for these purposes, you can simply choose not to submit your information. However, this may prevent your participation in these activities.

When You Make a Membership Pledge

PBS Hawaii will ask you to provide the information necessary to process and service your membership pledge: name, billing and shipping address, telephone number and credit card number. This information is encrypted for your security and is seen only by our membership staff who process your gift.

Information Collected Automatically

Our server tracks how you and other visitors use the site, identifying the source of visitors to and what pages they use on our site. By looking at this "traffic" we can better understand our community, which allows us to improve our web site and to provide you with the best possible experience and even better service.

In order to provide this optimal service and convenience we use "cookies." A cookie is a temporary code placed in your computer by our server that facilitates communication and saves you time when you browse our web site. Cookies are completely anonymous and help us serve you. For example, when you make a pledge, this information keeps track of items you add to your pledge basket so you can continue to browse our web site until you are ready to check out. At no time does the cookie reveal your name, address or telephone number (even if you have entered these in other areas of You always have the ability to disengage the cookie software on your browser without limiting your ability to make a pledge securely.


PBS Hawaii makes every effort to ensure that all of the transactions that occurs on our website are secure. All credit card numbers submitted to the site are encrypted using "Secure Socket Layer" (SSL) encryption, which is the industry standard for information security and is used by more than 100,000 Web sites in more than fifty countries. Any personal information you submit with your pledge is encrypted and completely secure. Even in the unlikely event that the information you send is intercepted it will not be usable by anyone else.

If you do not feel comfortable submitting your personal information online you can make your pledge by contacting our Membership Department at (808) 973-1187, or by mail at PBS Hawaii, Membership Department, 2350 Dole Street, Honolulu, HI 96822.

How PBS Hawaii Uses This Information

PBS Hawaii uses the information you provide to fulfill your membership pledge and to keep you informed of station events and programs. Our staff uses your credit card information to process your pledge and your address information to mail you your gift.

In no event will PBS Hawaii sell, rent, lease, lend, trade, give, donate, transfer or otherwise exchange the station's membership lists with any person or organization.

For Families Visiting PBS Keiki Time and PBS Keiki Club

PBS Hawaii takes great pride in the responsible and quality content we provide for children. Your continued trust is even more important as kids gain more access to the Internet. For this reason, we have developed a special PBS Hawaii Kids Privacy Policy.

We will not knowingly collect personally identifiable information from your child, whether for our regular PBS Hawaii membership or for our PBS Keiki Club. We believe taking this precaution will help ensure the safety, value and enjoyment of your child's visits to our website. In the event that your child completes a membership form on PBS Hawaii's website and we learn that your child is under the age of thirteen, we will seek to obtain your permission to retain such information by postal mail or telephone. PBS Hawaii, with your permission, would use your child's name and address to process your child's membership pledge or other informational activities.

PBS Hawaii will not condition your child's participation in any activity on the child's disclosing more personal information than is reasonably necessary to participate in such an activity. You may, at any time, review and have deleted your child's personally identifiable information and refuse to permit further collection or the use of such information by contacting our Membership Department through e-mail, by telephone at (808) 973-1187, or by postal mail at PBS Hawaii, Membership Department, 2350 Dole Street, Honolulu, HI 96822.

Accessing Information You have Submitted

You have a right to know what personal information you have submitted to us and to notify us of any corrections. If you want to request that information or if you have any questions about this privacy policy, PBS Hawaii's online practices, or your PBS Hawaii membership account, please feel free to contact us:

PBS Hawaii
Membership Department
2350 Dole Street
Honolulu, HI 96822
Telephone: (808) 973-1187

We read every e-mail message that we receive and try to respond as soon as possible. If you email PBS Hawaii, your message and e-mail address will be forwarded to the appropriate department within the station. Please feel free to contact us either by telephone or e-mail with any type of question. We will make sure your question or comment reaches the appropriate person.

The privacy policy refers solely to the PBS Hawaii website and does not cover websites that are linked from here, such as those of PBS and our community partners. By using this site, you signify your agreement to the terms and conditions of this PBS Hawaii Online Privacy Policy. In order to improve the service we provide you we reserve the right, at our sole discretion, to change, modify, add or remove portions of this policy at any time. Please check this page periodically for any changes.


PBS Hawaii appreciates and welcomes your feedback concerning our programs and services. If you have any questions or concerns, please feel free to contact us:

2350 Dole Street
Honolulu,Hawaii 96822

Oahu: (808) 973-1000
NeighborIslands: (800) 238-4847